BOOKINGS

COVID-19 SAFETY PROTOCOLS: What to expect when joining us

SingleThread Restaurant Farm and Inn prides itself on being a leader within our community and industry. Our response to the COVID-19 pandemic and the resulting Restaurant Guidelines set forth by the State of California and the Center for Disease Control (CDC) is to practice the same level of commitment, attention to detail, and care of simpler times. In short, we will do the very best with implementation of safe and sanitary practices while consistently striving to exceed our own standards for a healthy and productive work environment.

OUR STAFF

Staff members will be evaluated by management and asked a series of questions including but not limited to an evaluation of the following.

All Staff members will also have their temperatures taken before starting work.

ALL employees will be educated on COVID-19 and all guest protocols and procedures.

Employees are educated on proper hand cleaning practices and follow hourly guidelines, before and after activities such as: using the restroom, cleaning, eating, before and after begining their shifts.

Employees will wear appropriate PPE in accordance with state or local regulations and are trained on proper use and disposal of PPE.

Masks and gloves have been provided to employees. 

Housekeepers are required to wear masks and gloves.

Temperatures of employees are checked daily and employees with a confirmed temperature of over 100.0°F will not be allowed entry to the property. 

SAFETY PROTOCOLS:

We will continue to practice social distancing; maintaining a 6-foot distance from our our guests and will be informed of these parameters prior to their reservation:

Guests will be screened via email correspondences for common symptoms of COVID-19 prior to their arrival. 

Guests will be required to wear a mask upon arrival to the restaurant and keep their mask on until they are seated in the dining room.  Unfortunately all guests will not be permitted to enter our kitchen.

Staff will not be permitted to directly touch guests, or their belongings, under any circumstance including common gestures, receiving coats, hats, masks, mobile phones, cars, car doors etc...

Hand Sanitizer will be available upon request at and away from guest’s tables, at any time, via amenity kit.

A wine list will be emailed the day of their reservation for them to read on their own personal device.

The Dining Room will be limited to 14 tables; all tables are at least 6 feet away from each other. Every table will be sanitized and disinfected upon guests’ departure.

An amenity bag will be provided during check-in containing COVID-19 awareness information, hand sanitizer, and gloves. 

Guests will enter through doors that are either propped open or are automated or manually operated by an employee.

Employees will not open the doors of guest vehicles and there are no valet services.

Guests requesting bell service will be assisted and the bell cart sanitized after each use.

Guests will be provided a spray bottle of sanitizer or wipes in each room for guest use. 

Elevator button panels will be sanitized at least once per hour, and/or hand sanitizer is available at or in elevators, and the number of guests per elevator will be limited.

Multi-use and unnecessary items and amenities will be removed from guest rooms.

Housekeeping will not enter guest rooms during a stay, unless by special request.

We will not replace guest linens unless requested. (If requested, we will remove via tongs.)

Room service will be adjusted for proper pickup/delivery protocols, sanitation of cutlery, and single use condiments.

The frequency of air filter replacement and HVAC system cleaning will be increased to maximize fresh air exchange.

The use of shared food and beverage equipment, including shared coffee/tea service will be discontinued.

In accordance with OSHA and when possible rooms will be left vacant for 24-72 hours prior to or after cleaning.

Proven cleaning and sanitizing protocols will be put in place to clean guest rooms, with particular attention paid to high-touch items.

All bed linens and laundry will be washed at a high temperature in accordance with CDC guidelines, and dirty laundry is bagged/contained in the guest room to eliminate excess contact while being transported. 

Rooms will be ‘sealed’ or mechanisms/notices are in place for clean rooms not to be entered between guests.In the case of a presumptive COVID-19 positive guest, the guest’s room will be removed from service and quarantined and the guest room will not return to service until the case is confirmed or cleared.

In the event of a positive case, the room will only return to service after undergoing an enhanced sanitization protocol (per county regulations, if applicable), which is encouraged to be performed by a licensed third-party service.