What does it mean to be the winner of the SingleThread Kaizen Award?
The word Kaizen translates roughly to 'Good Change.' Kaizen is a philosophy that calls for people and their teams to experience ongoing improvement at every level. By focusing on small, incremental change rather than dramatic innovation, Kaizen seeks to build effective and efficient processes and quality outputs. The team at Singlethread has adopted this philosophy through constant attention to even the smallest of details; from personal goals to daily routines, everything is looked upon as something that can be improved. Every month, the staff elects someone who has shown the true characteristics of Kaizen.
"The hospitality industry is a distinctive and strong calling. It is one of the few industries that relies on a unique group of individuals to provide moments of splendor, enjoyment and quality to others. In this regard, applying the philosophy of “Kaizen” to my every day here at SingleThread allowed me the unique opportunity to turn my love for hospitality inward towards my team. As we prepare each day to bring about a feeling of warmth and excitement for a room full of guests, it’s imperative that we gift that same feeling to our team. This idea also stems from a SingleThread mantra of “omotenashi” or “serve wholeheartedly”. It starts in the small moments of how to make a fellow chefs day easier by better organizing your station or being just one step ahead so when they look up you have the item they need. It can extend to greater moments of listening to your co-workers, taking their feedback and showing up the next day ready to be that team member that they really need. “Kaizen” to me is a true understanding that every day there is something that can be improved upon that will make an impact on those around you for their betterment, not always your own. As hospitality professionals, it’s easy to give to those we are asked to serve but it is “Kaizen” that I believe asks of us to give to those right beside us, so ultimately, the experience we are creating is impactful." - Brianna Davis